FAQ



 

The ordering process

 

How soon should I order?
As soon as possible! My typical turnaround time is three-five weeks from your production start date, however I book start dates up to six months in advance so it is best to reserve your place early to ensure you can be accommodated. I can sometimes work to a shorter deadline – please email me to discuss: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

When should I post my invitations?
I am often asked when is the best time to send out save the dates or wedding invitations and while guidelines do exist, I generally suggest the sooner the better! Traditionally, save the dates are sent 6-12 months prior to the wedding, variable on the number of out-of-town guests or if it is a destination wedding, and invitations are sent 6-8 weeks prior.

The designing process should also be factored into your timeline, with a recommended start date of six-eight weeks before your mailing date (to allow for designing, production, shipping, addressing, stuffing your envelopes and any postage delays).

 

Can I order a sample?
Absolutely! All of my designs are available as samples – please just purchase one from my shop and you will receive this design as a sample along with my colour spectrum. Please note: it is not possible to customise samples with your wording and colour scheme.

 

How many invitations should I order?
When calculating the number of invitations you need to send it is worth remembering you only need to send one invitation per couple or family. However if the family includes adult children, they typically receive their own invitation. Please allow for some spares in your order total as this way you have some extra in case of mistakes while addressing the envelopes, last minute invites, invitations that get lost in the post and so you can keep one as a keepsake!


 

Design, colour, paper, envelopes and printing

 

How are your invitations printed?
All my invitation suites are digitally printed on thick card stock with a minimum weight of 270 gsm. I also offer letterpress printing – please email me for a quote referencing the design you are interested in and your quantity.

 

What is the difference between the paper types?
For no extra cost, you have the option of textured white, smooth white, smooth ivory or recycled kraft card stock. All have coordinating envelopes. The textured white card stock feels rough to the touch and adds a luxurious feel to the suite. The texture of the card will often come through on large blocks of colour which is something to bear in mind with your design. Recycled kraft card is very popular to give a rustic feel to your invitation suite. As the card is recycled small colour flecks can sometimes be seen in places which adds to its rustic appeal. Another option is to mix and match one of the other card stocks with kraft envelopes for no extra cost. The smooth white and smooth ivory stocks are stiff card that are smooth to the touch. The white is a soft white and the ivory a light cream colour. Please contact me if you would like to any further details, or order a sample from my shop to experience the different card stocks.

 

Can I change the font on one of your designs?
Fonts have been carefully selected to coordinate with the overall design, however if you have something particular in mind, please contact me and we can see if it will work.

 

Can I use your design for a birthday party, bridal shower etc?
Of course! Many of my designs have been adapted to other special events and I am always happy to help you with this. Please email me to discuss.

 

How much does it cost to change the colours of the design?
Nothing! I understand the importance of coordinating your stationery with your wedding theme and am happy to make sure we get the colour scheme exactly right. Some colours will print better on different card stocks and in different designs so I am happy to advise you on this as we proceed. Please note that colours appear differently on computer monitors and from different printers so if getting an exact colour shade is important to you, please let me know during your order process so I can post you a colour swatch before we print your final proof.

 

Are envelopes included with the design?
Yes, envelopes are included in the cost where stated. Envelopes are not included with postcard designs and if stated otherwise.

 

Are coordinating day-of items available for my design?
Yes! Each design has coordinating day-of items available, including menus, order of services, place cards, escort cards, table numbers, thank you cards, favour tags and so on. Please get in touch and I will be able to email you images of coordinating day-of items and a price list!

 

Can I change the wording?
Of course! Please feel free to ask me about your options for invitation wording. Some different examples can be found in my designs from uber formal to super casual and it really is a matter of personal choice and the type of event you are planning. I am also familiar with all the etiquette dos and don'ts so if you have any questions about your wording please just ask!

 

How many changes can I make to the design?
The design will be customised to incorporate your wording and colour scheme. A proof will be sent to you and sometimes there are still small changes that need to be made to better fit your wording or slight alterations to the colour. You will receive this first proof, a second proof to incorporate any of these small changes, and then the final proof to be approved for printing free of charge. Any additional proofs beyond these three will incur a £30 charge each. If you would like changes to the design itself (such as font changes, illustration changes, layout changes etc) please email me to discuss before placing your order.

 

What envelopes are included in the cost?
You will have the choice for coordinating envelopes with your card stock – smooth ivory, smooth white, textured white or kraft recycled. All of these envelopes are 100 gsm. I am also happy to provide coloured or metallic envelopes to coordinate with your colour scheme if desired – please email me to discuss what colours are available that fit with your scheme.


 

Shipping and International Orders

 

How much does shipping cost?
Postage and packing is in addition to your order total and for U.K. orders is charged at a flat rate of:

£1 per sample
£10 for 40-100 suites
£15 for more than 100 suites
FREE for more than 150 suites Please see International Shipping below for orders outside of the U.K.

All items are packaged with love and care and shipped from London, England. All items shipped (including internationally) require a signature on delivery so please bear this in mind when choosing your delivery address.

Invitation suites and social stationery sets shipped domestically within the U.K. will be shipped using Special Next Day Delivery with insurance cover. Deliveries are from Monday-Friday. If you would like to receive your item on a Saturday, please add an additional £5 to your order.

Samples and greeting cards are shipped using First Class Post with deliveries from Monday-Saturday.

 

Do you ship internationally?
Yes! I work with clients from around the world and regularly ship internationally. Shipping costs are in addition to your order total and once your order is ready for delivery, you will be invoiced for the exact amount of shipping. You will have two options – a fast or slow service (fast can be a few working days delivery to most major cities in the USA for example). All packages will be insured for their value and will require a signature on delivery. As international shipping can be expensive and slow in some cases, please email me if you would like an approximate shipping quote prior to placing your order. Please also note that buyers are responsible for any and all duties and customs charges that may be incurred as well as any customs delays. Please check your local customs office for more information.

 

How long will it take to receive my invitations after placing my order?
If you are using an existing Amelia Lane Paper design, then your total process typically takes three-four weeks from the payment of the 50% retainer and your production start date until the order is ready for shipping. The first set of design proofs will be sent to you within three business days following your production start date. The next round of revisions and the final proof typically takes one week but is also dependent on how fast you are able to email through your revisions. Once the final proof is approved and the second and final payment is received, your order will ship within ten business days. This allows time for the printing and assembling process. Shipping time and any time held in customs is additional to this. Shipping time varies according to your location and the type of delivery you select, however I use Special Next Day delivery for U.K. orders. If your deadline is shorter than this, orders can sometimes be expedited. Please contact me at This email address is being protected from spambots. You need JavaScript enabled to view it. to ensure I can meet your deadline prior to ordering.


 

Cost and payment

 

How much do your invitations cost?
Invitations are priced per suite so please just multiply the number of suites you need by the cost price, noting the minimum order quantity of 40 suites. Shipping is additional – please see Shipping for more information.

 

How do I pay?
I accept payment via Paypal which allows you to pay using most major credit and debit cards (you do not need a Paypal account to use this service). If you are having difficulty, please contact me as I am happy to help.


 

Returns and copyright

 

What is your return/exchange policy?

A 50% deposit is taken to reserve your place in my schedule and before any design work can begin. If you decide to cancel your order three weeks or more before your scheduled start date, you will receive your deposit payment in full. If you cancel within three weeks of your start date, you will receive your deposit payment less a £40 cancellation charge. Once design work begins, the deposit is non-refundable.

 

Unfortunately, no refunds or exchanges will be offered on printed custom items due to their personalised nature. Please be sure to double-check final proofs on custom orders before signing off as any mistakes after printing will be the responsibility of the client. This includes misspellings, punctuation and grammatical errors. Amelia Lane Paper will reprint an order at no charge if: - the items received do not match the final proof as approved by the customer; or, - the order was damaged during shipping. Please notify me within 48 hours of receipt if either of these circumstances applies to your order. I want you to be 100% happy with your order so if you have any problems, please contact me immediately! For non-custom items, a full refund less shipping will be given when the item is returned undamaged within seven working days.

 

Copyright
All designs remain copyright of Amelia Lane Paper. Purchase of stationery items does not transfer copyright of the design. Reproduction of the design in part or full constitutes an offence. Amelia Lane Paper reserves the right to reproduce any of its designs and to use them as advertising. This includes custom designs. Sensitive information such as last names and contact information will be replaced with holding text prior to display or publication in order to protect the privacy of our clients, unless otherwise agreed. By submitting photographs to Amelia Lane Paper to be used in our designs, you are agreeing that you are the copyright holder, or that you have received permission by the copyright holder to reproduce the photographs.

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